Rental Policies

     Rental Agreement & Policies

 

  1. Check-In/Check-Out – Check-in time is 5:00p.m (CST).  DO NOT ARRIVE ON PROPERTY UNTIL CHECK-IN IS SCHEDULED WITH YOU.  Please send us a text to the number provided on your reservation details when you are 30 minutes away from Destin. Late arrivals should make arrangements by telephone prior to arrival for key pick-up and check-in information. Please refer to your reservation details for property address.  Check-out time is by 10:00 a.m. (CST) firm, so we may prepare for our next arrival. We are unable to offer early check-in so please plan on checking in at the scheduled 5:00 p.m. CST time. Any check out after 10:00 a.m. CST will be charged for a FULL extra day.

  2. Upon Arrival – Please read the entire guest book located inside the home for all information pertaining to the home, wifi, trash, etc… 

  3. No Pets – If any pet(s) or evidence of a pet(s) is found in the  property or on the premises, you will be asked to vacate immediately and forfeit all rental payments.  Any evidence of pets in your rental property or on the premises may also result in additional charges.

 

  1. Family Rentals ONLY! – We are very serious about maintaining a family atmosphere for the enjoyment of all guests.  We will rent to family groups, married couples and responsible adults over the age of 25 (proof of age is required).  The total number of persons allowed in the unit at any time is restricted to the stated limit for each property.  Absolutely no house 

parties allowed.  This includes weddings, wedding parties and receptions.  During spring break season, we require groups under the age of 25 to first request approval for an exception to this rule Any violators without prior approval will be evicted.  Eviction without refund is the penalty.

 

  1. Student Group Exceptions – In some instances we do make exceptions for student rentals, this is case by case scenario STUDENTS PLEASE INQUIRE FIRST FOR APPROVAL. If a student group is accepted, the group is required to pay special damage deposits, register each guest with a copy of their Driver’s Licenses, Sign the addendum to the contract terms, and mail all of this info in within 21 days of booking the home or no later than 7 days prior to check in date. Student groups are subject to surprise inspections to ensure the home/asset is being properly cared for.

 

  1. Falsified Reservation – Any reservation obtained under false pretenses will be subject to forfeiture of reservation deposit and/or balance of rental payment.  Guests will not be permitted to check-in.  Note:  Units may not be sublet by guests.

 

  1. Reservation Deposit – Payment for reservation must be paid in FULL no later than 60 days prior to your scheduled check in date. Failure to do so will result in a $75 late fee and/or loss of all funds sent and cancelled the reservation.

 

  1. Refunds – No refunds will be given for late arrivals or early departures. Or for any other reason other than stated herein this contract. 

 

  1. Travel Protection Insurance – As a company we strongly advise purchasing travel insurance to protect your trip. We recommend the “Cancel For Any Reason” Plan. This is the most protection, so a refund can be given from the insurance company if our policy doesn’t cover. If travel insurance is purchased, the normal refund/cancellation policy becomes void and it automatically will revert to use the insurance that was purchased. See details below… Standard Travel Protection costs 7% of the desired coverage amount and provides 100% reimbursement for 30+ events (see coverage documents).  Cancel-For-Any-Reason (CFAR) costs 9.8% of the desired coverage amount and wraps around the standard policy. It provides 100% reimbursement for covered events and 60% reimbursement for non-covered reasons.  Both Standard and CFAR travel protection policies are provided by Nationwide Insurance Co. and the program is administered by Rental Guardian and their agency; InsureStays.  CFAR must be purchased at the time of reservation (initial trip deposit) or within 14 days of the initial trip deposit. CFAR is not an option once the 14 days have passed.  CFAR claims must be made 48hrs (or earlier) before the travel start date. No cancellation coverage within the 48 hr window of the travel start date.  Both standard and CFAR policies include automatic coverage for any pre-existing health issues if purchased within 14 days of the initial trip deposit. If purchased after 14 days, trip interruption or cancellation that is a result of a condition that was pre-existing for which an individual is under doctor care or taking medication is not covered.  Standard travel insurance can be purchased up to 30 days prior to your travel start date. If your reservation is made within 30 days of the start of travel, you may purchase anytime up to the day before. Insurance should not be purchased if the traveler is within the 30 days window of the travel start date and the reservation (as identified as the initial trip payment) was more than two weeks earlier. A claim would be denied.  Coverage is provided by the trusted Nationwide Insurance Company that has been in business since 1926.

Copy & paste this link… 

https://www.travelprotection.insure/279.html 

 

  1. Cancellations – A written (Email) notice is required for all cancellations. If cancelled before the 60 day prior to the arrival date. A 25% of the weekly rental rate & taxes will be forfeited as a cancellation charge. Cancellations made within the 60 days of the check in date will result in the forfeit of any and all rental, cleaning and tax money sent. The validity of the cancellation is at the owner’s discretion. Cancellations for an early departure due for any reason does not warrant any refunds of any kind. No exceptions to the cancellation policy. (If you are a guest that has received a credit or a transfer towards a future week, TDBH’s normal cancellation policies do not apply, and all cancellation policies are void for your reservation. You will be required to purchase travel insurance for any money to be refunded if you need to cancel for any reason.) 

 

  1. Inclement Weather Policy – Should a hurricane or tropical storm threaten our area we will receive evacuation instructions from the National Hurricane Center and our local governing officials.  If the “Mandatory Evacuation” order is given, refunds will only be given from your travel insurance company if you have purchased coverage. TDBH will not issue a refund of any rent payments. Cancellations or an early departure due to 

Inclement weather does not warrant a refund of any money sent. If there is a loss of power due to weather/city/county The Destin Beach Houses are in no way liable. If you do not choose to purchase travel protection or insurance there will be no refunds. 

 

  1. Extenuating Circumstances – In the event of an uncontrolled event such as: a Pandemic, a Virus, Hurricanes, Tornados, Floods, World or State Travel Bans, Border Closures & things of this nature. Our cancellation policy stands as is, but if Global or National Events warrant us to reconsider our cancellation policy and if we give a variance that allows full refunds. Then a Management/Operating fee of at-least %15 will be taken in an effort to compensate us for our time, our loss, and to pay our employees & our expenses.  

 

  1. Damages – Guests assume full financial responsibility for damages due to misuse or negligence and missing items.  Prior to check-out, please report any damages that occurred during your stay.  Any charges will be deducted from your damage deposit total or placed on your damage insurance policy.  As a courtesy, we can continue to maintain each home in excellent condition, if during your stay you find other items requiring repair, we request that this information be reported to TDBH as soon as possible. 

 

  1. Non-Smoking Units – All of our properties at TDBH are non-smoking and smoking is strictly prohibited inside all rental units. Any evidence of smoking in the property will result in FULL LOSS of damage deposit.  If further damage is found due to smoking such as burn marks or ash stains renter will be billed for damages as he/she agrees to pay full cost for repair. No Cigarettes, cigars, vapes or E cigs are permitted to be used inside the property. 

 

  1. Minimum Stay – One week minimum stays will apply for all properties with a  Saturday arrival and Saturday departure. If you require a shorter stay, please ask for availability and rate. 

 

  1. Housekeeping – housekeeping cleaning fee is added to your total to be completed upon check – out only.  You are responsible for the cleaning of your unit during your stay and for leaving the unit in good condition at check-out.  Linens and bath towels are included and not to be taken from the unit.  We suggest you bring beach towels and beach blankets.  Guests will need to provide their own paper items and cleaning supplies.  An Initial set-up of trash liners and bathroom paper  is provided.  Extra items needed are the responsibility of the guest.

 

  1. Items Left in Unit – TDBH is not responsible for personal items left in a unit.  If items are found and you wish them returned, there will be a $25 service charge plus shipping costs. There is no promise items will be stored. most items will be immediately discarded. 

 

  1. 18Cable & Internet Service – Our properties have cable & internet access. We do not, however, guarantee internet connectivity due to service being provided by an outside vendor, restrictions from personal computers, or other factors may lead to interruption of internet service. In the event the internet service is inoperable, we will do our best to troubleshoot over the phone, but if further assistance is needed the guest will be responsible for contacting the 

internet provider in the event of an outage. No refunds will be given due to the loss of internet service.

 

  1. 19Utilities – No compensation will be given for temporary outage of electricity, gas, water, cable, telephone service, heated pools or internet service outages will be reported immediately and all efforts will be made to have them restored as soon as possible. TDBH is in no way responsible for ANY outages from outside vendors but will act quickly in attempting to resolve the issue. No refunds will be given.

 

  1. Maintenance Problems – Maintenance problems during your stay, promptly report any maintenance problems to TDBH. Please do not leave doors or windows open while the A/C or heaters are operating. If a unit fails due to doors or windows being left open, the guest will be responsible for the cost of repair. A/C must NEVER be turned below 70 degrees for any reason. TDBH staff may enter the property to respond to any maintenance and/or housekeeping issues during your stay. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, pool heaters etc. 

 

  1. Construction – TDBH is unable to control or predict any projects or construction that may be going on in the area at the time of your stay and therefore cannot be responsible for any inconvenience this may cause. No refunds can be given in the event of nearby construction. 

 

  1. Vehicle Policy – All RVs, Trailers, Boats, Jet Skis, large box vans or buses. Must ALL be first approved by TDBH. Email and submit details and sizes for approval. Limit vehicles count to the number of spots allowed by your specific property. 

 

  1. Good Neighbor Policy – Please be sure to observe all rules and regulations, which are provided for each property.  All guests, as well as owners, are required to conform to all rules and regulations of the properties.  Violators are subject to eviction. 

 

  1. Pool Policy – The pool is to be used by registered guests only. A fee is required to heat the private pool so if you want pool heating, please ask us to add it.  Tampering with or adjusting the pool heater is strictly forbidden. If the pool is not heated to adequate temperature please contact TDBH. If the pool heater is found to be adjusted or tampered with, immediate loss of ALL damage deposit with incur.

 

  1. Golf Cart – Golf carts are included free with all of TDBH properties. These golf carts are intended for use by registered guests only and guests that are 18 years of age or older, have a valid Driver’s License & Valid Insurance. Golf carts are strictly a courtesy and you are not being charged for them. And in the event a golf cart needs repair or is no longer operable, there will be no refunds given. But we do want all our guests to have access to a golf cart, so we will do our best to get the cart operable again or if possible bring a replacement cart if we have one available.

 

  1. Check out Instructions – Check out is strictly 10:00 a.m. CST. Please follow the checkout list in the guest book at the home before checkout. If all guests check out before 10:00 a.m. CST please send us a courtesy text to inform us you have vacated the property. 

 

  1. DAMAGE DEPOSIT – A damage deposit of $500.00 is required. The damage deposit covers unintentional damages to the rental unit that occur during your stay. The damage deposit is paid at the time of booking and will be refunded after you check out providing the property is left in the order it was found. If expenses are incurred to repair damages, replace missing items, pay for extra cleaning or any other violation or the rental agreement The Destin Beach Houses reserves the right to apply the damage deposit to these expenses. If there have been no other violations of the rental agreement, then the damage deposit will be mailed back 7-21 days after check-out. Please do not contact us in regards to your deposit, it will be handled and refunded to you electronically or via mail in the form of a check. 

 

  1. Damage Protection Waiver – This is a fee that eliminates the need of a refundable damage deposit. If the $69.00-$79.00 Damage Waiver Fee is paid, then the guest is covered for up to $500 in damages. If damages exceed $500, guests will be billed or credit card charged for damages exceeding $500. Damage Waiver  is not a refundable Deposit, it is a fee. Whether you have the Damage Protection Waiver or a Refundable Damage Deposit will be reflected in your rental Details. 

 

  1. 29. Chargebacks or Disputes- In the event of a dispute due to damage and/or cancellation refunds: Guests forgo the right to file a chargeback or a credit card dispute with the guests financial institution for any reason. Guests are required to work the discrepancy out solely with a representative of The Destin Beach Houses company. In the unlikely event guests attempt to collect funds through dispute or chargeback, guest will be in violation of section #31 of this contract and we will pursue with extend of the law as displayed in section #31. Any litigation must be addressed locally in Okaloosa or Walton County legal systems. 

 

  1. Rental Contract – TDBH Reserves the right to cancel a reservation for any reason at any time. TDBH is not required to inform the guests as to why. This is unlikely and rarely needed, and if TDBH cancels a reservation, 

refunds are given. All information provided to TDBH must be accurate and truthful. By providing TDBH with the wrong info pertaining to who you are or the type of group you are, gives TDBH the right to make null & void your reservation. Warranting no refunds.

 

  1. FLORIDA STATUTE 509.151 – Obtaining food or lodging with intent to defraud; penalty.—(1) Any person who obtains food, lodging, or other accommodations having a value of less than $300 at any public food service establishment, or at any transient establishment, with intent to defraud the operator thereof, is guilty of a misdemeanor of the second degree, punishable as provided in s. 775.082 or s. 775.083 ; if such food, lodging, or other accommodations have a value of $300 or more, such  person is guilty of a felony of the third degree, punishable as provided in s. 775.082, s. 775.083 , or s. 775.084.
  2. Acknowledgement & Acceptance – The guest acknowledges that I have read and agreed to the above terms and policies stated in this agreement. If the guest understands by making payment, I am accepting all of TDBH terms inside this rental contract. I understand that violating this agreement could result in penalties. a full loss of deposit, and/or eviction.  

 

Thank you for choosing The Destin Beach Houses! We hope you enjoy your stay & make great memories that will last a lifetime! 

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Ryan & Sara Martin

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850.368.3170

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